Use Cases & Success Stories

Real research.
Real results.

From in-home product trials to long-running insight communities, from single-market studies to six simultaneous countries - here is how teams use Qualzy to do their best work.

300+
projects delivered
by one agency alone
~98%
participant completion
rate across communities
15+
countries served
in one research programme
8yr
longest active
agency partnerships
Use case

Long-term insight communities that keep giving

When a single study cannot capture the full picture, a living community can. Qualzy supports ongoing panels that run for months or years - collecting richer participant data over time, and adapting to new research questions as they emerge.

  • Real-time food diaries, photo tasks, and video activities capture behaviour as it happens
  • Dynamic filtering lets you cut data by segment, topic, or time period
  • Participant nudges and reminders keep engagement high without manual chasing
  • Observer links give clients a live window into fieldwork as it unfolds
  • Refresh community membership to keep insights fresh over the long term
Case studies

"You just wouldn't get the volume of information nor the richness from any other research methodology. It's just not possible without a platform like Qualzy."

Emily Hale, Research Manager - Flume
66,685
updates posted across Flume's communities
5 yrs
TfWM community running with Mustard Research
2,115
people connected via platform - Flume
5,438
hours of buyer engagement logged
Use case

See how consumers really use your product

There is a version of consumer behaviour that only happens at home - in their kitchen, in their bathroom, in front of their fridge. Qualzy puts a researcher in that space without disrupting it.

  • Participants film unboxing, first use, and follow-up reactions on their own phones
  • Daily video diaries capture genuine reactions - not recall of them
  • Client-ready video reels built directly from participant submissions
  • App-free participation means near-zero technical dropout
  • Track product usage across multiple follow-up sessions in a single community
Case studies

"Qualzy gives you a window into the reality of people's lives… In an online community you can learn about people's behaviour, see those behaviours in pictures and videos they put up, and see how they interact with products in their daily lives."

Dafydd Jones, Associate Director - Ninth Seat
<10%
dropout - 62 coffee machines shipped, 5 dropouts
50+
videos captured in a single in-home test - Veylinx
~98%
completion rate across communities - London Insights Agency
4–5 hrs
to build an intensive 2-week community - Ninth Seat
Use case

Insights at the speed your clients are moving

Innovation clients cannot wait for end-of-fieldwork reports. They need findings woven into the product development cycle - not delivered once it is already too late to act on them. Qualzy makes that possible without cutting corners on depth.

  • A project commissioned on Monday can be live by Friday
  • Async responses remove recall bias - participants react in the moment, not to memory
  • Screen recording tools capture live website or app interactions with verbal commentary
  • Concept testing with both open text and scored responses displayed quantitatively
  • AI automatically processes every response into a summary and key points - so structured insight builds as fieldwork runs
Case studies

"In a focus group, only 1 person can speak at once. So, in an 8 person, 2-hour focus group, you actually get less than 15 minutes of input per person. That's not enough depth for what my clients need. With Qualzy you get a full two hours of feedback per person."

Tom Woodnutt, Managing Director - Feeling Mutual
2 hrs
of feedback per participant vs <15 min in a focus group
Mon→Fri
from project commission to live fieldwork
90
projects in 3 years - London Insights Agency
6
simultaneous markets across coordinated projects
Use case

Global reach. No coordination headaches.

Running a project across six countries should not mean six different platforms, six timezones of stress, and six mornings hoping nothing went wrong overnight. Qualzy's team handles the launch so you do not have to.

  • 15+ countries served simultaneously on a single platform
  • Translated guides applied in-platform - you stay in your own language throughout
  • Overnight support across timezones, so local fieldwork launches correctly without you
  • Reliable access in mainland China, Japan, South Korea, and other restrictive markets
  • Instant in-platform translation so researchers can moderate in English while participants respond in their own language
Case studies

"I can simply send an email to Qualzy and ask them to create a community in, say Türkiye, next week, knowing the answer is always yes."

Andy Fraser, Senior Research Director - Ninth Seat
15+
countries served in one research programme - Feeling Mutual
6
markets including China - launched simultaneously by BrainValue
8–10
emails exchanged overnight to fix Japan launch - problem solved before client woke up
32
languages supported natively in the platform
Use case

Give your panel a reason to come back

Declining response rates are rarely about respondent apathy. They are about disengagement - studies that feel transactional, repetitive, or not worth the time. Qualzy turns panels into communities that participants actually want to be part of.

  • Interactive activities - mood boards, video responses, image uploads - replace flat survey forms
  • Weekly polls and light-touch tasks keep participants engaged between major studies
  • Privacy controls give participants ownership of their own data, critical for wellbeing research
  • Incentive schemes with reward points and prize draws increase sustained participation
  • Platform engagement that rivals social media, without the noise
Case studies

"Survey fatigue is a massive problem, so we were also keen to have an approach which would be more engaging, fun, and interactive for our participants."

Alicia Buckley & Jess O'Brien - University of Warwick Market Research & Insight
74%
student engagement in Warwick's pilot community
73%
of participants rated the platform very good or excellent
863
posts, 54 images, 20 videos - collected in a 2-week pilot
464
students active in the Warwick Student Panel
Use case

AI that helps you think,
not think for you

After a full day of moderation, the last thing you need is hours of manual video review. Qualzy's AI processes every participant submission automatically - generating transcripts, per-response summaries, and structured key points that extract the signal from the noise. Maizy Chat lets you query everything conversationally at any point during or after fieldwork, and the theme system - run once fieldwork is complete - helps you build the narrative from the structured evidence.

  • Automatic video summaries replace manual note-taking and reel-cutting
  • Theme extraction acts as a double-check on your own analysis after a long day
  • AI flags potentially fake or AI-generated respondents before fieldwork is compromised
  • Journey mapping tools plot consumer decision paths visually
  • All AI features included as standard - no add-on charges or gated tiers
Case studies

"After I've talked to ten or more people in a day, I summarise the key themes in my head. Then I double-check with Qualzy's AI. Sometimes it picks up things I missed, which is really helpful. It's like having another brain."

Pam Goldfarb Liss, President - LitBrains
Daily
emerging themes delivered to clients - enabled by AI analysis
0
extra charges - all AI tools included for every customer
Video
AI summaries called "a game-changer" by Mustard Research
Early
Qualzy was early to generative AI - "making the platform more useful, not just using AI for the sake of it"
From the people who know

What our clients say

"Partnership is the first thing that springs to mind with Qualzy. They know how we work, and we know how they work. That's a fantastic relationship to have."

Adam Heptinstall - Blue Yonder, Leeds

"Qualzy makes you feel heard."

Pam Goldfarb Liss, President - LitBrains, US

"Most people in our team use Qualzy… It takes the pressure off knowing we can rely on them 100%. Everyone wants everything quicker these days, and they make that possible."

Anthony Shephard-Williams, Director - Mustard Research, Manchester

"Unless a client insists on another provider, we'll always prefer Qualzy. It's now part of our standard offer for in-home testing."

Mariana Monroy, VP of Insights - Veylinx, Amsterdam

"Qualzy ticks all the boxes - from flexibility and variety of tools to a very accessible pricing package. Other platforms may simply cut you off or make you rush to buy extra days."

Nichola Quail, Founder - Insights Exchange, Sydney

"We are proud of our partnership with Qualzy. We like to share that as an independent we can and do choose the best platforms available. We know we can count on them to deliver what we need."

Andy Fraser, Senior Research Director - Ninth Seat, London
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