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Customer Story
London Insights Agency
Behavioural Science Insights Consultancy · UK · US · Latin America · 50-strong team · Partner since 2021

90 projects over three years.
Not a single bad experience.

"We are looking to grow globally, and I am sure that our relationship with Qualzy will be at the heart of that. We haven't had a single bad experience working with them."

Associate Director - London Insights Agency
90
projects completed in the first 3 years
~98%
participant completion rate across communities
Mon→Fri
from project commission to live fieldwork
100+
languages supported including Tamil and Hindi
Download this case study

90 projects. ~98% completion. Not a single bad experience.

This behavioural science consultancy runs 95% consumer-facing research for global food, beverage, and technology brands — and has completed 90 Qualzy projects in three years without a single failure. This PDF covers how Monday-to-Friday project activation works, why ~98% completion rates matter, and how 100+ languages including Tamil and Hindi unlock markets other agencies can't reach.

Worth sharing with any research director evaluating platforms on reliability and global language coverage.

90 projects in 3 years — not one bad experience across the partnership
~98% participant completion rates — a marked improvement over previous platforms
Monday-to-Friday project activation — meeting the pace global brand clients demand
100+ languages supported including Tamil and Hindi — for genuinely global reach
Transparent pricing enabling accurate margin protection and fast cost estimates
The challenge

Global brands expect research to move at their speed.

This agency uses a behavioural science approach to understand why consumers make the choices they make. Their clients - some of the world's largest food, beverage, and consumer technology brands - do not wait. A project proposal on Monday needs to be in field by Friday.

For a 50-strong consultancy with 95% consumer-facing research, every inefficiency in the process costs margin. They needed a platform partner who could take on the project management burden, leaving their consultants free to do the strategic work that actually builds the business.

The platform difference
~98%
completion rate across their communities - "something we had encountered problems with before when using other research platforms."

"Qualzy has become part of our business, rather than just a supplier."

Associate Director - London Insights Agency
The solution

The platform that disappears into the process.

Qualzy builds each project from the agency's own guide, handling multi-market communications simultaneously across project managers and recruiters. The agency's consultants focus on insight and analysis - not logistics.

Participant completion rates of ~98% (compared to significantly higher dropout on other platforms) mean fieldwork delivers what it promises. Video transcripts, pinned best responses, and multi-language support - including Tamil and Hindi - give the team tools that actually match the scale of their global clients.

Guide-to-platform build service Multi-market simultaneous launch ~98% participant completion Tamil, Hindi, 100+ languages Video transcripts & quote pinning Transparent, predictable pricing
Multi-market at speed

UK. US. Australia. Spain. One fieldwork week.

For a global snacking brand study running across four countries simultaneously, Qualzy managed the entire operational complexity - leaving the consultancy to focus on what they do best.

"Qualzy understands what we need to get out of each project. Having partners you can genuinely trust and who help to make your lives as consultants easier, is a massive benefit for us."

Associate Director - London Insights Agency

"To have an online qualitative research platform like Qualzy that is best in class, certainly in terms of service, is a huge benefit."

Associate Director - London Insights Agency
The outcomes

Three years. 90 projects. Zero bad experiences.

  • 90 projects completed in the first three years of the partnership - with no sign of slowing
  • ~98% participant completion rates across communities - a marked improvement over previous platforms
  • Monday-to-Friday project activation as standard - meeting the pace major brand clients demand
  • Four-country simultaneous study (UK, US, Australia, Spain) managed without agency operational burden
  • Multi-language support including Tamil, Hindi, and 100+ other languages for global research reach
  • Transparent pricing enabling accurate margin protection and fast project cost estimates