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Customer Story
Blue Yonder
Specialist R&D Qualitative Research Agency · Leeds, UK · Partner since 2019

The agency that sends a project guide on Monday
and starts fieldwork by Friday - zero duplication.

"Partnership is the first thing that springs to mind with Qualzy. They know how we work, and we know how they work. That's a fantastic relationship to have."

Adam Heptinstall, Senior Qualitative Insight Executive - Blue Yonder
5+
years of active partnership
0
duplication of project setup work
30
participants per in-home trial, managed seamlessly
Live
client access to participant responses as they happen
Download this case study

5 years. Zero setup duplication. Clients watching fieldwork live.

Blue Yonder sends a discussion guide on Monday and starts fieldwork by Friday — without touching the platform setup themselves. This PDF tells how a 5-year partnership eliminated researcher admin, how AI per-video summaries changed analysis time, and why clients love watching real participant responses come in live.

Share it with any qual agency still spending days rebuilding projects from scratch for every new brief.

Zero project setup duplication — guide sent once, built by Qualzy, live by Friday
30-participant in-home product communities managed seamlessly at scale
AI per-video summaries cutting video analysis time across daily upload tasks
Live observer access links giving clients a real-time window into fieldwork
Full dataset exported to CoLoop post-project for AI-powered analysis — "like wizardry"
The challenge

Agency life moves fast.
Admin should not slow it down.

Blue Yonder designs and delivers qualitative studies for global consumer brands - finding the small, critical differences that translate into market-winning products. Their team of eight qual specialists is perpetually juggling multiple projects at once.

The problem: building a project on a research platform meant duplicating work. Write the discussion guide, then re-enter everything into the platform. With four or five projects running simultaneously, that was hours of wasted researcher time every week.

The result
4 new
projects commissioned on a Monday. Built and live - without red tape - by Friday.

"Having a trusted partner that knows how we work cuts out a lot of the red tape."

Adam Heptinstall, Blue Yonder
The solution

A protocol built around
the way Blue Yonder works.

Rather than Blue Yonder adapting to a generic tool, Qualzy adapted to them. The team learned Blue Yonder's project format so thoroughly that Adam can now send a discussion guide directly to Qualzy - and it arrives on the platform, correctly structured, without touching it again.

Zero-duplication project setup 30-participant in-home communities Daily video upload tasks AI per-video summaries Live observer access links CoLoop data export integration
Client transparency

Clients watching live - and loving it.

Observer links give Blue Yonder's clients a live window into fieldwork as participant responses come in. For FMCG brands used to waiting weeks for a debrief, seeing real consumers react to their product in real time is a revelation.

"Our clients live and breathe our projects, just like us. They love being able to see responses by consumers as they are being submitted… They can watch things live, which they love."

Adam Heptinstall, Blue Yonder

"When I have a project coming up, I truly look forward to emailing the Qualzy team. They know what they're talking about, they know what they're doing, and they're a genuine pleasure to work with."

Adam Heptinstall, Senior Qualitative Insight Executive - Blue Yonder
The outcomes

What changed for Blue Yonder

  • Zero duplication of project setup - guide written once, built by Qualzy
  • Four concurrent projects running smoothly without team overwhelm
  • Video analysis time cut significantly with AI per-video and per-task summaries
  • Clients actively engaged with live observer access, strengthening client relationships
  • Full dataset exported to CoLoop post-project, enabling AI-powered analysis
  • Participant tracking at a glance - task completion visible with two-click email reminders

"At the end of a project, I can export the full dataset from Qualzy and upload it to Coloop. It's like wizardry."

Adam Heptinstall, Blue Yonder