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Customer Story
Veylinx
Behavioural Insights Consultancy · Amsterdam · Chicago · Ottawa · Casablanca

62 coffee machines shipped to real homes.
5 dropouts. 50+ unboxing videos. The qualitative story behind the data.

"Unless a client insists on another provider, we'll always prefer Qualzy. It's now part of our standard offer for in-home testing."

Mariana Monroy, VP of Insights - Veylinx
<10%
dropout - 62 machines, just 5 participants left
50+
videos captured - unboxing, first use, and follow-up
4+
offices worldwide - international studies as standard
Standard
Qualzy is now Veylinx's default in-home testing platform
Download this case study

62 machines. 5 dropouts. The qualitative layer behavioural data was missing.

Veylinx measures genuine purchase intent — if participants say they'd buy it, the product is shipped to them. This PDF tells how they added the qualitative "why" behind their data: 50+ unboxing and in-use videos, built-in translation for international studies, and fewer than 10% dropout across a 62-participant in-home study.

Ideal reading for anyone running in-home product testing or looking to add qualitative depth to behavioural research programmes.

Under 10% dropout across 62 participants shipping real products to real homes
50+ videos captured — unboxing, first use, and multi-stage follow-up reflections
Built-in translation eliminating development cost across four international offices
Custom participant tracking links developed by Qualzy for precise incentive management
Qualzy now Veylinx's standard platform preference for all in-home testing engagements
The challenge

Behavioural data tells you what people choose. We tell you why.

Veylinx measures genuine buying intent by giving consumers a real stake in their choices - if participants say they'd buy a product, it is actually shipped to them. The data is rigorous. But their clients wanted more than the what. They wanted the human story behind the numbers.

Adding a qualitative layer to their model meant finding a platform with built-in translation, high completion rates across multiple countries, and the technical flexibility to create custom participant tracking links. They needed all three.

The coffee machine study
62 machines
shipped. 5 dropouts. 50+ videos capturing unboxing, first use, and follow-up reflections on usability, taste, and satisfaction.

"Qualzy complements our process beautifully… it has helped us give clients the human stories behind the numbers."

Mariana Monroy, VP of Insights - Veylinx
The solution

Video capture, translation, and custom links - built in.

Qualzy's platform let Veylinx participants film themselves unboxing products, recording their first use, and reflecting on their experience days later - all from their phones, without an app. The footage was client-ready: video reels built directly from participant submissions.

For a consultancy operating across four countries and primarily in English, the built-in instant translation removed an entire layer of development cost. And the unique tracking links - developed by Qualzy specifically for Veylinx - let them manage participants and incentives with precision across international studies.

Unboxing video capture Multi-stage follow-up tasks Client-ready video reels Built-in instant translation Custom participant tracking links App-free mobile participation
Seeing is believing

"Someone might say it's easy to open - but seeing it adds depth."

Claimed behaviour and observed behaviour are not the same thing. In cultures where politeness affects how people describe products, video captures what words do not. That is the qualitative layer Veylinx was missing - and Qualzy delivered it.

"You can see how people are actually using the products. Someone might say 'it's easy to open' but we know that in some cultures, politeness plays a role. Seeing it adds depth."

Mariana Monroy, VP of Insights - Veylinx

"Qualzy is intuitive, easy to use, cost effective, value for money, and good technology. I'm very happy working with Qualzy. It's easy, reliable, and adds real value to what we do."

Mariana Monroy, VP of Insights - Veylinx, Amsterdam
The outcomes

Real depth. At scale. Across borders.

  • 62 coffee machines shipped and tracked - fewer than 10% dropout, over 50 videos collected
  • Client-ready video reels produced directly from participant footage - unboxing, first use, follow-up reflections
  • Built-in translation eliminated the need for custom development across Veylinx's international studies
  • Custom participant tracking links developed by Qualzy - enabling precise incentive management across countries
  • Qualzy now Veylinx's standard platform preference for all in-home testing engagements
  • The qualitative "why" now sits alongside Veylinx's behavioural purchase-intent data in every client report